Refund & Cancellation Policy

1. General Policy

All cancellations and refunds are subject to the fare rules of the ticket you purchased. Different fare types (e.g., promotional, standard, flexible) carry different cancellation penalties and refund eligibility.

2. Cancellation by Passenger

• Within 24 hours of booking: If your booking was made at least 7 days before departure, you may cancel within 24 hours for a full refund, subject to airline policy.
• After 24 hours: Standard fare rules apply. Cancellation fees will be deducted from the refund amount.
• No-show: Passengers who do not check in for their flight forfeit the full ticket value unless covered by travel insurance.

3. Changes & Rebooking

Date changes, route changes, and passenger name corrections are subject to availability and airline fees. Changes must be requested at least 48 hours before the scheduled departure time.

4. Airline Cancellations

If Turkmenistan Airlines cancels your flight, you are entitled to a full refund or rebooking on the next available flight at no additional cost. Compensation for delays and cancellations is governed by applicable aviation regulations.

5. Refund Process

Approved refunds are processed to the original payment method within 14–30 business days. The exact timing depends on your card issuer or bank.

6. How to Request a Refund

For eligible ticketed bookings, you can cancel and request a refund online through the Manage Booking page using your PNR and surname. Alternatively, contact our support team at support@turkmenistanairlines.ae with your PNR and surname. We will review your fare rules and respond within 2 business days.